Returns & Exchanges
At AU-SILKSILKY, we want you to be completely satisfied with your premium silk garments, which is why we offer a 30-day return policy for items in their original, unworn condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the silk items in their original packaging with all tags attached, ensuring the fabric is folded carefully to prevent permanent creasing.
Ship the Items
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized AU Post location.
Receive Your Refund
Once our quality control team inspects the returned silk for authenticity and condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing