Frequently Asked Questions
Everything you need to know about our premium silk collection.
What kind of silk does AU-SILKSILKY use?
We exclusively use 100% Grade 6A Mulberry silk, which is the highest quality silk available on the market, ensuring maximum durability and a luxurious sheen.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days to most metropolitan areas.
What is your return policy for silk garments?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund or exchange.
How should I care for my silk products?
We recommend hand washing in cold water with a pH-neutral detergent. If using a machine, select a delicate cycle and use a mesh laundry bag. Always air dry out of direct sunlight.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location but generally range from 7 to 14 business days depending on the selected shipping method.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later services including Afterpay and Klarna.